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Structural Equation Modelling of Healthcare Quality, Patient Satisfaction, and Patient Loyalty in Health Insurance Hospitals in Alexandria, Egypt

2026-01-11 health systems and quality improvement Title + abstract only
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BackgroundImproving healthcare quality is fundamental to building patient trust, strengthening continuity of care, and improving service delivery. Within Egypts Health Insurance Organization (HIO), patient satisfaction and loyalty serve as critical performance indicators, particularly as the country transitions toward Universal Health Insurance (UHI). MethodsA cross-sectional analytical study was conducted among 983 HIO beneficiaries from four hospitals in Alexandria. A validated questionnaire ...

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