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The Mediating Role of Patient Satisfaction in the Relationship Between Healthcare Quality and Patient Loyalty in Health Insurance Hospitals in Alexandria, Egypt
2026-01-11
health systems and quality improvement
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BackgroundHealthcare quality is a key determinant of patient experience, satisfaction, and loyalty, yet the mechanisms linking quality to loyalty remain underexplored in Egypts Health Insurance Organization (HIO). This study examines the mediating role of patient satisfaction in the relationship between healthcare quality and patient loyalty among HIO beneficiaries. MethodsA cross-sectional study was conducted with 983 beneficiaries from four HIO hospitals in Alexandria. Data was collected usin...
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