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Perceived Healthcare Quality, Patient Satisfaction, and Loyalty in Egypt Health Insurance Organization: A Multivariate Analysis

2026-01-05 health systems and quality improvement Title + abstract only
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BackgroundPatient satisfaction and loyalty are key indicators of healthcare quality and are influenced by multiple service domains. Understanding which aspects of care drive these outcomes is essential for Health Insurance Organization (HIO) hospitals aiming to improve patient experience. MethodsAn analytical cross-sectional study was conducted across four hospitals in Alexandria, Egypt. A total of 983 patients were recruited using stratified random sampling from various hospital departments. D...

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