Artificial Intelligence Deployment of Conversational Support (AI-DOCS): A patient acceptability study
Satheakeerthy, S.; Booth, A. E.; Widdop, L.; Evans, S.; Gluck, S.; Stretton, B.; Howson, S.; Gao, C.; Goh, R.; Gilbert, T.; Christopher Foster-McBride, C.; Chan, W. O.; Bellinge, J.; Zannettino, A.; Maddison, J.; Bacchi, S.
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This study evaluated an artificial intelligence (AI) system based on a large language model (LLM) in conducting complex patient assessments, comparing its acceptability to that of human basic physician trainees (BPTs) during a divisional clinical examination (DCE). Compared with BPTs, Artificial Intelligence Deployment of Conversational Support (AI-DOCS) scored similarly empathy, politeness, and comprehensiveness to human trainees. AI-DOCS also elicited important clinical information that was not divulged to human examiners. Further research is needed to explore the integration of AI-DOCS into clinical workflows.
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