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Prioritising Hospital Complaints: An Innovative Tool Using Large Language Model-Assisted Content Analysis and Machine Learning Algorithms

2025-06-08 health systems and quality improvement Title + abstract only
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BackgroundIn clinical settings, patients often express dissatisfaction through narrative speech or written text. However, most complaints management systems still rely on manual review or rulebased methods that fail to capture the severity or urgency of complaints. This leads to inconsistent triage, delayed resolution and missed opportunities for systemic improvement. A novel model leveraging large language model-assisted content analysis (LACA) and machine learning (ML) can transform subjective...

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