Assessing Patient Satisfaction in Ibadan South-west Region of Oyo State, Nigeria
Chukwuemeka, A.; Akinsolu, F.; Adekola, M.; Olagunju, M.; Abodunrin, O.; Adewole, I.; Ola, O.; Ezechi, O.
Show abstract
IntroductionPatient satisfaction plays a critical role in healthcare service delivery. Despite growing studies, patient satisfaction levels are still widely under-reported in Nigeria. This study assessed patient satisfaction among patients in primary and secondary healthcare facilities in Ibadan Southwest local government area of Oyo State, Nigeria. Method and MaterialsIn this cross-sectional study, investigators collected data using the Short-form Patient Satisfaction Questionnaire (PSQ-18). The data was analyzed using the Statistical Package for the Social Sciences (SPSS) software with descriptive statistics and One-way analysis of variance (ANOVA). ResultsA total of 387 patients participated in the study, and results showed that overall satisfaction among patients was 67.9%, where Communication (84.5%) and Financial Aspect (54.9%) recorded the highest and lowest percentage of positive responses respectively. ConclusionPatient satisfaction is a growing subject in Nigeria. It has a significant influence on healthcare service delivery. Stakeholders, policymakers, and managers should employ policies, strategies, and programs to improve the quality of healthcare service delivery across Nigeria.
Matching journals
The top 2 journals account for 50% of the predicted probability mass.
Similar papers in this journal
- Protocol: Waiting time and ways of accessing specialized health services in public hospitals in Ecuador 97%
- Strengthening government’s response to COVID-19 in Indonesia: a modified Delphi study of medical and health academics 97%
- Risk perceptions and preventive practices of COVID-19 among healthcare professionals in public hospitals in Ethiopia 96%
Similar papers in this journal
- Women’s Awareness of Obstetric Fistula and its Associated Factors Among Reproductive-Age Women in Ethiopia: A Multilevel Analysis Based on National Survey Data 96%
- Relationship Between Adverse Events Prevalence, Patient Safety Culture And Patient Safety Perception In A Single Sample Of Patients: A Cross-Sectional And Correlational Study 95%
- A conceptual model for pluralistic healthcare behavior: results from a qualitative study in southwestern Uganda 95%
Similar papers in this journal
- Factors influencing the motivation of maternal health workers in conflict setting of Mogadishu, Somalia 96%
- Primary care access and feasibility of Spatial Accessibility Index (SAI) in assessing primary care in rural Sri Lanka 96%
- Determinants of practice location choices among physicians and medical students in Mali: insights into addressing medical deserts through evidence-based strategies 96%
Similar papers in this journal
- Medical overuse in the Iranian healthcare system: a systematic scoping review and practical recommendations for decreasing medical overuse during unexpected COVID-19 pandemic opportunity 94%
- Menstrual hygiene management practice and factors affecting it among high school females in Ambo City, Oromia state, Ethiopia, 2018: A cross-sectional mixed method. 94%
- Stethoscope and non-infrared thermometer disinfection among physicians: A cross-sectional study with implications for the control of COVID-19 94%
"Similar papers" are the closest papers from that journal in the model's embedding space. They show what the match is built on, but the ranking comes mostly from a classifier over the whole training set, not from these examples alone.