The HR Challenges: Building Workplace Resilience in the Healthcare Industry During the COVID-19 Pandemic - A Systematic Review

The COVID-19 pandemic devastated the globe, claimed billions of lives, and hampered trade and regular activities. Safety against the COVID-19 pandemic was the priority of the whole human species in society, the workplace, the family, and personal life. All sectors have been working responsibly to adjust to the new normal. The government is doing its best to implement the best laws and regulations to support and protect livelihood and industry. Healthcare professionals were at risk, and HR employees found it difficult to ensure effective and efficient business operations. The purpose of the study was to examine the role of HR professionals and investigate problems encountered in confronting the COVID-19 pandemic to improve workplace flexibility in the healthcare sector. The study used an evidence-based technique reproducible from previous research on HR issues in the health industry during the COVID-19 era. Such methodology assisted in producing a wide range of results from within and outside India. The population was selected with the health-related articles published between April 2020 to November 2021 during the COVID-19 era. The findings showed that redesigning the systems posed the biggest challenge for HR employees and required significant financial commitment, skilled human resources, cutting-edge technology, and an adequate supply of PPE. Thus, the HR managers were tasked with safeguarding a favourable environment by prioritising adequate, efficient, and workplace flexibility.