A Pragmatic Randomized Trial of an EHR-Integrated Generative AI Chart Summarization Tool for Ambulatory Clinicians

BACKGROUND Generative AI (genAI) chart summarization tools embedded in electronic health records (EHRs) are being rapidly deployed across U.S. health systems. Although these tools represent a promising solution to alleviate cognitive burdens, their effects have not been examined in randomized-clinical trials (RCTs). METHODS In this pragmatic RCT at a single academic health system, 284 outpatient clinicians across forty-two specialties were assigned 1:1 to Epic's outpatient chart summarization tool or a usual-care control arm over 90 days, from February 23 to May 23, 2026. The primary outcome was physician task load (PTL) adapted for pre-charting. Prespecified exploratory outcomes included additional validated psychometrics as well as usability, safety, and time-based measures. Descriptive statistics included interaction and usage of the tool. RESULTS Of 74,474 AI chart summaries generated, 14.2% were interacted with by a clinician; the proportion of generated summaries interacted with declined from 21.5% in month 1 to 10.5% in month 3, and the proportion of clinicians using the tool at least once per month declined from 88.7% to 66.2%. The adjusted between-arm difference in PTL at follow-up favored the intervention arm (scale 0-400; -27.4; 95% CI, -49.4 to -5.3; P=0.02). Among the Professional Fulfillment Index (PFI; scale 0-4, lower=better) psychometrics, overall burnout (-0.20; 95% CI, -0.38 to -0.01) and work exhaustion (-0.24; 95% CI, -0.47 to -0.02) were lower in the intervention arm, with little difference in overall professional fulfillment (+0.04; 95% CI, -0.16 to 0.25). Charting time per encounter showed no significant between-arm difference during steady state (-1.2 seconds; 95% CI, -19.0 to 16.6). The net promoter score was -22, indicating that on average, clinicians did not recommend the tool. Among free-text respondents, 57.1% reported at least one concern, most commonly tool limitations or inaccurate information. No adverse patient safety events or near-misses were reported. CONCLUSION An EHR-integrated AI chart summarization tool modestly reduced physician task load and was associated with lower burnout, without time savings and against declining engagement. Sustained usage and oversight of reported inaccuracies remain open challenges.