Perception of Safety in Behavioral Health Crisis Units among Patients and Care Partners versus Artificial Intelligence (AI): A Multimethod Study

Background: Safety is a critical concern in behavioral health crisis units (BHCUs), where environmental risks (e.g., ligature points) can lead to injury to self or others. However, limited research has examined how perceived safety influences facility selection among patients and care partners, or how these perceptions align with AI-driven safety risk assessments in such environments. Method: To address these gaps, a nationwide discrete choice online survey was conducted using image-based scenarios of BHCU environments, where participants selected preferred facilities based on a range of attributes, including environmental safety risks (e.g., ligature points). Additionally, participants identified safety risks in survey images, which were compared with outputs from an AI-driven tool developed and trained to detect environmental risks by experts. Quantitative analysis using conditional logit models examined the influence of attributes on facility choice, while spatial comparisons of annotated images and heatmaps assessed participant and AI-identified risk alignments. Results: Findings revealed that the higher frequency of safety risks in images significantly reduced the likelihood of facility selection (p < .001, OR {approx} 1.28), highlighting the importance of perceived safety in user decision-making. While there was notable alignment between heatmaps generated by participants and AI, key differences emerged, suggesting that participant safety perception was influenced by features not fully captured by AI, such as the type of materials or unknown, out-of-label safety risks in facility images. Conclusions: Despite these limitations, results highlighted the value of integrating AI-driven assistive tools for non-expert user safety risk assessment to support decision-making for safer BHCU environments.