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AI-Generated Responses to Patient's Messages: Effectiveness, Feasibility and Implementation

2026-03-02 health informatics Title + abstract only
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BackgroundGenerative artificial intelligence (GenAI) in healthcare may reduce administrative burden and enhance quality of care. Large language models (LLMs) can generate draft responses to patient messages using electronic health record (EHR) data. This could mitigate increased workload related to high message volumes. While effectiveness and feasibility of these GenAI tools have been studied in the United States, evidence from non-English contexts is scarce, particularly regarding user experie...

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