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Unseen Insights: An AI-Powered Exploration of Secure Patient Messages in Ophthalmology

2026-02-05 health informatics Title + abstract only
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ObjectiveTo characterize the clinical and administrative concerns communicated through secure ophthalmology messaging and to assess differences in message content across patient sociodemographic groups. DesignCross-sectional study of de-identified, patient-initiated secure messages sent between June 2014 and July 2024. ParticipantsPatients with ophthalmic conditions who initiated secure electronic health record portal messages. Of 48 516 extracted message threads, 30 390 patient medical advice...

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