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'What witchcraft is this?': Paramedics report gains in productivity, well-being, and patient flow from piloting ambient voice technology in an NHS Ambulance Service

2025-12-02 emergency medicine Title + abstract only
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ObjectiveUK ambulance services face record demand, resourcing challenges and rising clinical documentation burden. Ambient voice technology (AVT) coupled with generative AI offers a potential solution by automatically transcribing consultations and drafting clinical notes. Our aim was to test AVT in a complex and undifferentiated pre-hospital context. DesignWithin-subject pre-post evaluation SettingTwo operational pathways (remote telephone triage in the Clinical Hub ("Hear and Treat") and on-...

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