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Patient Perceptions of Nursing Care Quality: Insights from a Public Hospital in Mexico

Muniz Ojeda, N. P.; Frausto Quiroz, F. J.; Franco Torres, D. A.; Avalos Espinoza, A.; Sanchez Barajas, M.

2025-07-18 nursing
10.1101/2025.07.17.25331752 medRxiv
Show abstract

Patient-centered care is a cornerstone of healthcare quality, with nursing professionals playing a pivotal role in addressing patients needs through effective interpersonal relationships. This cross-sectional observational study assessed the perceived quality of nursing care among 374 hospitalized patients at the General Hospital of Zone / Family Medicine No. 21 in Leon, Guanajuato, Mexico. Data were collected using the validated Patient-Perceived Nursing Care Quality Evaluation Questionnaire (CECOP), focusing on empathy and respect within the nurse-patient relationship. Descriptive statistics were employed to characterize the sample and summarize patient perceptions. Results indicated that 47% of patients rated nursing care as regular, 42% as good, and 11% as bad. Notably, patients with lower educational attainment more frequently perceived care as regular, whereas those aged 60-70 years predominantly rated care as good. These findings highlight the need to enhance communication and humanized nursing practices through continuous professional development to improve patient satisfaction and health outcomes.

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